Versand
Shipping & Delivery Policy
Starlet is operated by 杭州星瑆电子商务有限责任公司 (Hangzhou Xingxing E-commerce Co., Ltd.). Orders are prepared and dispatched from our operating address in Hangzhou, Zhejiang, China.
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Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from transit time.
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Shipping Rates and Destinations
We offer complimentary tracked standard shipping to destinations currently available at checkout. If a destination cannot be selected at checkout, we do not currently offer delivery there.
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Estimated Delivery Time
Estimated transit time is 7–15 business days after dispatch. Delivery dates are estimates rather than guarantees and may be affected by carrier operations, customs clearance, local holidays, severe weather, or other circumstances outside our reasonable control.
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Tracking
When your order is dispatched, we will send a shipping confirmation email containing the available tracking information. Tracking updates may take some time to appear after dispatch.
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Customs, Duties and Taxes
Orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price and are the customer’s responsibility.
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Delivery Problems
If tracking shows that a parcel is lost, delivered to the wrong address, or arrives damaged, please contact us with your order number and relevant photos where applicable. We will investigate with the carrier and provide an appropriate replacement or refund when the issue is confirmed.
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Dispatch and Return Address
10-102, Falan Gongyuan Residential Community, Tianhe Road, Donghu Subdistrict, Linping District, Hangzhou, Zhejiang 311100, China (中国浙江省杭州市临平区东湖街道天荷路法兰公园10-102)
Questions about delivery can be sent to support@starletofficial.com or discussed by phone at +86 182 5884 0484.