FAQ

Where do you ship?

Complimentary tracked standard shipping is available to destinations currently offered at checkout. Orders are prepared and dispatched from Hangzhou, China. If a destination is not available at checkout, we cannot accept an order for delivery there at this time.

How long will delivery take?

Order processing normally takes 1–3 business days. Estimated delivery is 7–15 business days after dispatch. Delivery times are estimates and may vary because of the destination, carrier, customs clearance, public holidays, or circumstances outside our reasonable control.

How can I track my order?

We will email a shipping confirmation with tracking information after your order has been dispatched. Tracking updates may take some time to appear.

Will I need to pay customs duties or taxes?

International orders may be subject to import duties, taxes, or customs charges imposed by the destination country. Where these amounts are not collected at checkout, the customer is responsible for charges imposed by local authorities.

What materials are your hair accessories made from?

Materials vary by product and style. Please refer to the description and product details on the relevant product page for the item you are considering.

How should I care for my hair accessories?

Store accessories in a dry place away from direct sunlight, hairspray, perfume, and moisture. Handle decorative elements carefully and wipe the item gently with a soft, dry cloth after use.

Can I return an item?

You may request a return within 14 calendar days after receiving an eligible item. Items must be unused, unworn, with tags, and in their original packaging. Personalized items are not returnable for a change of mind, but remedies remain available for defective, damaged, or incorrect items. Sale or discounted items follow the same eligibility rules as regularly priced items. Contact support@starletofficial.com before sending anything back and review our Refund Policy for full terms.

Can I change or cancel my order?

Contact us as soon as possible. We will try to help, but we cannot guarantee that an order can be changed or cancelled after it has been processed or dispatched.

What should I do if an item is damaged, defective, or incorrect?

Email support@starletofficial.com with your order number and clear photos of the item and packaging. If the issue is confirmed, we will provide an appropriate replacement or refund in accordance with our Refund Policy and applicable law.

What payment methods do you accept?

The payment methods currently available for your location and order are displayed at checkout.

Are all lifestyle images and videos photographs of real models?

We sell physical products. Some lifestyle or model images and videos may be digitally created to illustrate styling. Please use the product-only images, selected variant, and product details shown on each product page as the reference for the physical item being sold. Colors may vary slightly because of lighting and screen settings.