Shipping & Delivery
Q: Is worldwide shipping really complimentary?
A: Yes, absolute complimentary shipping applies to all orders worldwide, with no minimum purchase required.
Q: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. International delivery usually takes 7–14 business days, depending on your destination country.
Q: How do I track my order?
A: Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package in real-time.
Products & Care
Q: What materials are STARLET hair accessories made of?
A: Our pieces are crafted with premium alloy metals and sparkling rhinestones, designed to offer both dark romantic aesthetics and long-lasting durability.
Q: How should I care for my rhinestone hair clips?
A: To maintain their brilliance, store your accessories in a dry place, away from direct sunlight, hairspray, perfumes, and moisture. Gently wipe with a soft cloth after wearing.
Orders & Returns
Q: What is your return policy?
A: We offer a 14-day hassle-free return window for unused items in their original packaging. Please reach out to our support team to initiate a return.
Q: Can I change or cancel my order?
A: If you need to modify or cancel an order, please contact us as soon as possible. Once the order has been processed or shipped, we are unable to make changes.
Payment & Security
Q: What payment methods do you accept?
A: We accept PayPal, Visa, Mastercard, American Express, and other major credit cards. All transactions are securely encrypted.