Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@starletofficial.com. If your return is accepted, we will provide instructions on how and where to send your package. 

Please note: Customers are responsible for all international return shipping costs unless the item arrived defective or damaged. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Due to hygiene and safety reasons, hair accessories and personal care goods that have been unsealed, opened, or worn cannot be returned unless defective. We also cannot accept returns on sale items or gift cards.

Order Cancellations & Transaction Fees
If an order cancellation or return is requested by the buyer due to personal reasons (e.g., change of mind, wrong address), a $2.00 payment processing fee (non-refundable payment gateway fee) may be deducted from the final refund amount.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, provided the item meets the eligible conditions above.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.