Refund policy

Returns & Refunds

We accept eligible return requests submitted within 14 calendar days after delivery.

Return Eligibility

To qualify for a return, an item must be unused, unworn, unaltered, and in its original condition, with its original packaging and any tags included. If an item is supplied with a hygiene or protective seal, the seal must remain unopened and intact for a change-of-mind return.

Sale or discounted items are subject to the same return eligibility requirements as regularly priced items.

Personalized or made-to-order items cannot be returned for a change of mind. This restriction does not apply if the item arrives defective, damaged, or different from the confirmed order details.

Starting a Return

Please email support@starletofficial.com within 14 days after delivery. Include your order number and reason for the return. Do not send an item back before receiving our return instructions.

Approved returns must be mailed to:

Starlet / Hangzhou Xingxing E-commerce Co., Ltd.
10-102, Falan Gongyuan Residential Community, Tianhe Road
Donghu Subdistrict, Linping District
Hangzhou, Zhejiang 311100
China
(中国浙江省杭州市临平区东湖街道天荷路法兰公园10-102)

Please do not send returns to our registered office.

Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for return shipping costs and any related customs charges.

If an item arrives defective, damaged, or incorrect, please contact us promptly with your order number and clear photographs of the item and packaging. If the issue is confirmed, Starlet will cover reasonable return shipping costs or provide another appropriate replacement or refund solution.

We do not charge a separate return processing or restocking fee.

Refunds

We will notify you after the returned item has been received and inspected. If the return is approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be cancelled or changed after it has been processed or dispatched.

Mandatory Consumer Rights

This policy does not limit any mandatory consumer rights that apply under the laws of the customer’s location.

Contact

Email: support@starletofficial.com
Phone: +86 182 5884 0484